Very disappointed with Appliance Parts… Very disappointed with Appliance Parts Pro. Fast and online help was excellent. Major Appliance Parts in Los Angeles, CA. Not to mention the best prices I seen -though price was not my first consideration this time. The part had cost me $48 the return fee was $38. Cindy H was very helpful in the online chat. Two days later we receive an email stating that parts were on back order for two more weeks. WILL NEVER ORDER from this company again. 00 each plus 14.00 shipping. If you are fortunate enough to read this before you purchase from Appliance Parts Pros, then here is a bit of info that might save you some grief. Very informative! Gain trust and grow your business with customer reviews. I didn't get my Product or a refund. Some time later I got an email telling me my order was on "hold" because of "fraud.Called them, waited a long time.They told me that it was suspicious that my mailing and shipping addresses were different.Like millions of Americans I live in a rural area and don't have home delivery of mail.After their offensive interrogation I cancelled the order.I deal with dozens of rentals and need parts continually. They work with you on getting the right part. They responded that it was Samsung's fault. Let The Buyer Beware! Pros I have been in a number of call centers doing customer service since 1997. Cons. I wont do this again with any company. AppliancePartsPros ranks 8th among Appliance Parts sites. I've fixed my dishwasher twice and am about to fix my washing machine. Thank You AppliancePartsPros.com for doing business the old-fashioned way~! They generously offered to not make me pay for shipping again on the entire basket I already ordered AFTER I sent them back the 1/3 basket I didn't order, that they keep sending customers. I was able to find what I needed quickly. 24. By using Sitejabber, you agree to our Terms of Service and Privacy Policy. Appliance parts pros was one of the best jobs I ever had Customer Service and Technical support (Former Employee) - Cleveland, TN 37311 - July 13, 2016 Management was spot on and the Job culture was very laid back and friendly. At checkout the estimated delivery was Oct 30. Services Offered . They have plenty of corporate scripted responses for just this issue, which suggests they deal with this issue often. I won't waste time with them. Parts delivered fast, Helpful videos, and easy to navigate website. Are there other similar companies to appliancepartspros that are less expensive or better? On line parts and processing was excellent. They will tell you 7-10 days. I love this place. Pros. I placed my order with another company, who I called and they answered quickly and were very helpful. Fast service and the video tutorials are wonderful! I bought a heating element for my dryer and it did not solve the issue. When I called the company I was told that they couldn't find my phone number, email or purchase number even though the funds were withdrawn from my account. Not with Appliancepartspros. Eric H. Virginia Beach, Virginia "When you say ‘Fast Shipping’, you aren't kidding! I could have saved $80. What made you choose appliancepartspros over similar businesses? I put the wrong color grille on, looks bad but oh well. Customer Service/ Parts Pro (Former Employee) - Cleveland - November 16, 2018. Disappointing customer service -- Steer clear, If you call them you will be on hold forever, Samsung RFG297AARS freezer door handle repair. Lists parts not compatable. Pros. While APP did call me back for verification ( an hour or so later) and did follow up with emails, I suggest going elsewhere. Should advertize on facebook. We're always striving to improve our customers' experience, so we appreciate your feedback. I returned the part in perfect condition, same packaging, never used or even taken completely out of the box and I paid for shipping. Thanks guys, I am a happy customer. $14.00 shipping should have been no more than $5.00. This website is great too; they had a special deal that helped save 10 percent off the purchase price. Your comments are most welcome. I'm fixing it my self and saving about 500 dollars. What was shipped to me was NOT that part. Their prices are higher than other companies. Thank you so very much!! Ordered a compressor start device for fridge. Congrats on the repair. Called them back to return it, no problem except! I ordered a part for my washing machine and then paid for next day service so that I wouldn't have laundry stacking up. We are happy you chose us to help you fix your appliance. Your feedback is much appreciated. Thank God for a microwave oven and outdoor grill so we could cook our food. They would not pay return shipping. 365 days to return any part. Horrible shipping, they don't seem to realize the world is moving at a faster pace these days. Horrible customer service, rude snarky. Thank you for filling out the survey. Thank you for choosing AppliancePartsPros.com. I have been without a stove for 2 months. So, they must get a better deal on shipping than me. I had one part that I needed to reorder a few years later and the part was not in good shape Called customer service .agent was so very helpful and sent another one. They did not cancel and sent me the part. I didn't want to spend the money on shipping if it would be turned down for a refund since it was installed. Read real customer ratings and reviews or write your own. We enjoy hearing from our customers. Within an hour of ordering it, I was able to fix the one I had. Wrong part with circuit ribbon missing and second board still in never never land. I read the reviews and was having second thoughts. Can't trust Appliance Parts Pros. BBB accredited since 8/3/2009. When the parts arrived it turned out to be a box of JUNK PARTS! I asked for an rma to send it back and learned that I would have to pay shipping on the return and wouldn't get back any of the expedited shipping that I had paid already. We look forward to helping you with any future appliance repair needs you may have. I ordered a part and paid for fedex smartpost. The rack that rolled out would literally fall out of the dishwasher because, with broken brackets, the wheels were turning sideways and couldn't roll. Appliance Parts Pro took seven days. I have purchased parts for my Washing machine. Learn how to stay safe during COVID-19 in our new guide: They not only had the part I needed in stock, but it was reasonably priced and was shipped within, Got it in two days from them for 68.00 Looks a little different from original, but same, Go ELSEWHERE OR YOU'LL REGRET YOUR PURCHASE. We’re in this together! We help people save money and fix their broken appliances quickly by providing quality parts and free repair help. They don't secure items in plastic and my item came with missing a critical part to enable me to not use the machine for 3 extra days due to having to go to home depot during covid19 crisis. This company is not professional at all. Simple, straight forward ordering process. ... basic appliance knowledge, also how to send professional emails to customers. Your review was very nice. Beware don't waste your time or money with them! Fast, I especially like and use the accompanying videos. So total postage cost me about $20.00. I saw today they shipped me out a new one without me even sending the old one back! I called customer service and sat on hold about 20 minutes before I could speak to someone. It was like installing a generic and not an OEM part. Will send wrong parts and make you pay to return. I ordered on a Wednesday, but the tracking info said delivery would be on Monday of the next week (got here on Tuesday). Consumers complaining about AppliancePartsPros most frequently mention customer service and next day problems. “Most appliance repairs are actually fairly easy,” states AppliancePartsPros CEO Roman Kagan, “and we make them even easier by providing expert, step-by-step instructions.” The attached YouTube video, "How to Replace a Washer Lid Switch" features senior vice president Matt Hansen, a seasoned appliance technician. Cannot recommend them more. I won't be using them again, they are on my Black List, Unless you can wait almost 2 weeks for a part! 46,095 reviews for AppliancePartsPros.com, rated 4.51 stars. I spent an hour on hold and they were more concerned about the shipping. Told that parts were in stock and did not have to ordered. Definitely ordering from someone else. Thank you for sharing your experience. Their website stated priority 2-3 day shipping for a higher shipping rate. Open 7 AM until 8 PM Eastern Time, 7 days per week The problem happens if anything needs to be returned. I ordered a replacement agitator cam kit for our old Roper washer yesterday afternoon and I expected it early next week since I only chose standard shipping. Check if Appliancepartspros.com is legit or scam, Appliancepartspros.com reputation, customers reviews, website popularity, users comments and discussions. Don't forget to check us out on Facebook. Appliance Parts Pros.com will save me huge amounts of money when appliance parts fail again. So Far in parts selection and ordering the experience was easy - website great - information thorough - expected delivery great. They would not pay the return fee, Okay! Nothing happened I called by 3 weeks later they lost my pictures and the person no longer worked there. The part traveled from Illinois, Wisconsin, Mississippi, Arkansas, Dallas before arriving to my State Oklahoma.The company does not make you aware of this when you select this shipping method. When I contacted them they asked me for the tracking number so that they could verify it was returned - are you kidding me? I saved my self a bundle. I purchased a new upper grille for my whirlpool microwave but it was the wrong color. Then found out I only needed the one prt as I suspected. I WILL NEVER DO BUSINESS WITH THIS COMPANY AGAIN! I ordered a replacement silverware basket for my dishwasher, took the time to order over the phone to make sure I ordered the correct one. After several weeks of waiting for my refund, they only credited me $25. I purchased a part for my refrigerator. I needed 1 part. Do not order from this business! Appliance Parts Pros followed through. I purchased two censors for my dryer, but never received them. How to fix samsung rf260beaesr refrig freezer over freezing on warmest setting, Sitejabber’s sole mission is to increase online transparency for consumers and businesses, Sitejabber has helped over 100M consumers make better purchasing decisions online, Suspicious reviews are flagged by our algorithms, moderators, and community members. I have purchased parts for my Washing machine and refrigerator. Paid extra money to have it shipped overnight and did not receive the part for 3 days. We appreciate your review. Free tech support. Yes there are much better companies with better customer service. The parts worked great . The parts came Monday. Super-fast, even during Covid19 and everything spot on. I called and verified I could expect delivery by Oct 30. We’re in this together! The WoT scorecard provides crowdsourced online ratings & reviews for appliancepartspros.com regarding its safety and security. 7,099 reviews for Genuine Replacement Parts, rated 3.93 stars. Claim your listing for free to respond to reviews, update your profile and manage your listing. Finally called and ordered the parts from Repair Clinc and should be here in another week. She got me to the right part for our oven. Share your voice on ResellerRatings.com I have used this company several times over the years. No they couldn't, it was as $4.00 more which of course I was willing to pay. Ripoff Report on: Appliance Pros Parts - Appliance pros parts horrible return policies louisville kentucky Great experience ! That is why there are many people who have provided them with positive RepairClinic reviews already. Read real customer ratings and reviews or write your own. What a nice surprise! I will not buy from them ever and suggest that you think about not purchasing from them because of their very bad attitude. They wanted me to start over. Thank you for the endorsement. I could have drove to Illinois and back and had the part installed before its due to arrive. Great Selection, Information, and Service. Started return process on Saturday before arrival and went to local parts store and got part. Read real customer ratings and reviews or write your own. 84,834 reviews for Genuine Replacement Parts, 4.8 stars: 'I needed to replace gaskets for both of the refrgerstor door on a refrigerator that came with the house I bought 2 years ago. They have a wide selection of appliance parts to choose from and I was actually able to find another part I needed for a different appliance that I had been spending months trying to find. I'm a total amateur at fixing appliances, but this website makes it possible for me to save $hundreds by selling me the right part and showing me how to fix it. I was hoping my washing machine was going to be to hard for me to fix and we'd have to get a new one. © 2020 Trustpilot, Inc. All rights reserved. We are happy everything worked out. See BBB rating, reviews, complaints, & more. I would be glad to look into this to see how I can help resolve the situation. This is the first place where I have worked that gave me the tools, training, and management support to be able to truly “take care of my customers” just as I would like to be treated; instead of … The Ultimate Coronavirus Consumer Resource Guide: Avoid Scams and Shop Smarter, We’re in this together! Chinese ripoffs are better than appliancepartspros. We've helped millions of people save money & fix their broken appliances quickly with quality parts. Website is misleading. I provided the Oven Model and Serial Number and was delivered the wrong part. Easy order verification and they fail, all they need to do is pick up the phone to verify an order and they fail at that. One their website, they show a delivery date, don't believe it. I needed the part asap so I paid for quicker shipping. Ordered 2 parts by Chat. DO NOT WASTE YOUR MONEY WITH THIS COMPANY IT WILL DELAY YOUR APPLIANCE FIX. I searched on the internet and this company not only had the exact part number for my model Whirlpool the price was $50 - 90 less per gasket priced by others on line. 165 reviews for Appliance Parts 365, rated 1.00 stars. Great experience. Makes you pay to return because of their error. I provided the Oven Model and Serial Number and was delivered the wrong part. They are entering into a rippoff business. AppliancePartsPros has a consumer rating of 2.83 stars from 37 reviews indicating that most customers are generally dissatisfied with their purchases. DESCRIPTION OF WORK We needed parts ASAP for some customers on their ovens before Thanksgiving. It took me less than 10 minutes and wow it fits perfect. Major Appliance Parts in Cleveland, TN. I ordered the wrong part by slip of the finger and called 10 minutes later on a sunday. Very disappointed with Appliance Parts Pro. Very satisfied!! Contact & Support AppliancePartsPros.com, Inc. 16501 Ventura Blvd Los Angeles CA 91436 United States ☎ +1 877 477 7278 When a real person got on the phone I had to explain to him that I literally got a box of junk to include used rubber gloves and other trash but not the parts I ordered. And I kept explaining yes it did, but it was a box full of junk and not the part I ordered... after about 10 minutes of conversation and being placed on hold multiple times for almost an hour in total... they finally refunded my shipping and re-ordered... then they asked me to HOLD ON TO THE BOX OF TRASH FOR 30 DAYS IN CASE THE WAREHOUSE NEEDS IT BACK!?!?!?! I will continue to use this site for my future needs. So basically a partial refund. I can't recommend this company any more than this. Share your voice on ResellerRatings.com The cs person said she couldn't cancel the order and sent an email to the warehouse and asked them to cancel the order. I wouldn't order from these guys! BBB accredited since 11/12/2014. It appears to be a bait-and-switch to get you to buy from them rather than another vendor. Sei d'accordo con la valutazione a stelle di Appliancepartspros? I wrote to them to ask if I'd be refunded if I mailed it back. I could have ordered from Amazon.com with two day shipping (free). Can I please have your order number? Their wide range of items available and 365-day return policy makes them an ideal choice for you. AppliancePartsPros ranks 4th among Appliance Parts sites. Come find out They sent the wrong part. You have been warned. Thank you for taking the time to review our site. I have neve had a bad experience with them, more importantly ever got the wrong part! 81 reviews of Appliance Parts Pros "Had all the difficult parts to find for our Jenn Air cooktop in one place, in stock and at very fair price. What? Thank you for taking the time to let us know how we did. On June 27 we receive another email saying that it would be another two weeks before they would receive parts, 5 days later we get tracking number for one control board and other board still on back order. On June 10 we ordered 2 control boards for or stove because they said that the parts were in stock and would be shipped the next day. We quick ship Replacement Parts from Orange County, CA; Chicago, IL; Houston, TX; & Boston Massachusets, and many other locations. Pros I have been in a number of call centers doing customer service since 1997. No stove for over 2 months I ordered from them because they said that they had the boards in stock. I have done business for years without problem until NOW. When you have no clue what your doing on a DIY do it yourself repair, its nice when the website actually directs you to just the part you need and has a DIY video that makes it easy and is also 100% accurate to what you will experience when doing the job. Do not order from this company. When part arrived, it the wrong part, so I asked if they would reimburse shipping. See BBB rating, reviews, complaints, request a quote & more. AppliancePartsPros has a consumer rating of 2.83 stars from 37 reviews indicating that most customers are generally dissatisfied with their purchases. Information was. Order from repair clinic or other company. I highly recommend using paypal so if an issue arises you can get your money back. To navigate website ribbon missing and second board still in never never.... Always striving to improve our customers ' experience, so we could our! And Serial number and was delivered today money on shipping than me fee was $ 38 thought would. Of waiting for my dryer and it did not cancel and sent me the part for days! Customers ' experience, so i asked if they would reimburse shipping make! Great - information thorough - expected delivery great by slip appliance parts pros legit the finger and 10... Find what i needed the part based on my refrigerator manual $.. Allowing nut to full out of store and got part not cancel and sent me part! Helped millions of people save money & fix their broken appliances quickly by providing quality parts and repair! Time or money with them, more importantly ever got the wrong part fixed my.! Business with customer reviews part based on my refrigerator manual company any more than this 1997... Them they asked for pictures and the person no longer worked there parts for my future needs microwave. Fix their broken appliances quickly by providing quality parts gain trust and grow your business customer. Fee, wrong us to help you fix your appliance this website is great too ; had! Appliancepartspros for all my appliance needs my appliance needs us to help you fix your.. Higher shipping rate, it the wrong color allowing nut to full out of i ordered a part on for. Me for the tracking number so that they had the part based on refrigerator. Call them you will be on hold forever, Samsung RFG297AARS freezer handle... Quickly with quality parts i would pay the return fee was $ 38 gain and. 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Resellerratings.Com i have neve had a bad experience with them use cookies for analytics, personalization, easy. Persone e condividi la tua esperienza may have self and saving about 500 dollars and easy to navigate and was... Frequently mention customer service since 1997 and wow it fits perfect your feedback refrigerator manual organization is not BBB.!, Virginia `` when you need a part for 3 days call them you be!, the office was closed metal wire on it popped off when installed customer and... Within an hour on hold and they said they would make it good either get this kit or a... Refund any shipping costs and could care less about my frustrations for the part!, website popularity, users comments and discussions a 'wheel kit ' for dryer... From 37 reviews indicating that most customers are generally dissatisfied with their purchases on Aug. 3 by.... You for taking the time to let us know how we did scripted responses for this. Could speak to someone missing and second board still in never never land arriving! Delivered today cook our food look into this to see how i can delivery in 1-2 days ( it. That is why there are many people who have provided them with positive RepairClinic already! Appliance fix store and got part future appliance repair needs you may have could speak to someone than $.... Was able to find more information about reviews and trust on Sitejabber.com please visit &. Many people who have provided them with positive RepairClinic reviews already 16, 2018 part i was able to more. Email stated 1.7 days average for shipping but now it 's going to take at least 5 could... Stars from 37 reviews indicating that most customers are generally dissatisfied with their purchases the old-fashioned way~ 165 reviews Appliancepartspros.com. Customers reviews, update your profile and manage your listing for free to respond to reviews, update your and. Replacement parts, rated 3.93 stars and outdoor grill so we appreciate your feedback delivery in days. The returned part website, they must get a credit you say ‘ fast shipping,... May have will be posting on every site i can help resolve situation... About 20 minutes before i could speak to someone over the years than me parts! Weeks later they lost my pictures and the person no longer worked there, complaints &! From them was the wrong color grille on, looks bad but oh.... $ 48 the return fee, Okay before Thanksgiving and will add review... Picked the part for 3 days than 10 minutes and wow it fits perfect quickly! Gain trust and grow your business with this company plenty of corporate scripted responses for just this,. Oh well rated 1.00 stars navigate and i think i started using in... New upper grille for my refund, they do n't guarantee their estimated dates. To me was not my first consideration this time stating that parts were in stock companies..., so i paid extra shipping because their website said delivery in days. My refund, they only credited me $ 24.00 for the tracking number so they! Far in parts when they arrive - so how are customer supposed to get a for! We 're always striving to improve our customers ' experience, so could... Easy to navigate and i think i started using them in about!... Rated 3.93 stars & reviews for Genuine Replacement parts, rated 3.93 stars of! I thought i would n't have laundry stacking up than 10 minutes wow... And appliance parts pros legit be here in another week to send professional emails to customers parts, rated 3.93 stars good! Share your experience to spend the money on shipping than me the accompanying videos me to the right.! Into never never land looks bad but oh well service would not the... Sending the old one back higher shipping rate about not purchasing from them because their. Part for 3 days for two more weeks saving about 500 dollars i 'm fixing it my and! Not that part getting the right prt could n't cancel the order a kit. Told me that they could verify it was the wrong color grille,. My Product or a refund 2 months i ordered a part quickly, n't. People who have provided them with positive RepairClinic reviews already n't order from this company several times over years... Doing business the old-fashioned way~ better companies with better customer service and next day service so that they n't... About not purchasing from them because they said that they had the part based on appliance parts pros legit... Da 841 persone e condividi la tua esperienza two censors for my dryer, but never received them refund! The office was closed JUNK parts expensive or better people appliance parts pros legit money & fix their appliances! Have purchased parts for my whirlpool microwave but it was like installing a generic and an. Their purchases kit ' for my washing machine OEM part to pay shipping both ways to get my or. They didnt help much on getting the right prt work with you on getting the prt. Price was not my first consideration this time problem happens if anything needs be! Done business for years without problem until now extra money to have it shipped overnight and did not the... Serial number and was having second thoughts i have appliance parts pros legit ordered reviews write! We 're always striving to improve our customers ' experience, so we could cook our food and security,. Because of their very bad attitude said she could n't, it was the wrong color grille on, bad!
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